Return & Refund Policy

At Zaldrexa™, we want every customer to have a positive experience with our products. If you are not completely satisfied with your purchase, please review the following return and refund guidelines.

Return Eligibility

Customers may request a return within the applicable return period after receiving their order, provided that the item meets the return requirements below.

• The product must be unused and in its original condition.
• The product should include original packaging and included accessories.
• The item must not show signs of damage, misuse, or modification.
• Proof of purchase or order information may be required.

Return Request Process

To request a return, please contact our customer support team at:

service@zaldrexa.com

Please include your order number, product details, and the reason for your request. Our team will review your request and provide further instructions.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or product-use considerations.

Items that have been used, damaged, altered, or returned without prior approval may not qualify for a refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order details and supporting information so our team can review the issue and assist with an appropriate solution.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to the original payment method. Please note that processing times may vary depending on your payment provider.

Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by an error on our part, such as receiving a damaged or incorrect item.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be considered before the order has entered the fulfillment process.

Once an order has been processed or shipped, cancellation may no longer be available and the return process may apply.

Contact Us

For questions regarding returns, refunds, or order assistance, please contact:

Email: service@zaldrexa.com
Support Hours: 9:00 AM – 6:00 PM Pacific Time